Guide to Retirement Living - Lendlease

A GUIDE TO LENDLEASE RETIREMENT LIVING 30 What happens if I need assistance with daily life? At Lendlease, we understand that needs may change over time, which is why we can connect you with services as needed. We can direct residents to services like meal deliveries, in-home support or allied health practitioners. The village team can also help you and your family navigate options for transitioning to a higher level of care, whether it’s to a Lendlease Serviced Apartment or to an aged care facility (if available nearby). What if I require emergency assistance? Lendlease has teamed up with a world-class emergency call system provider to establish new in-home emergency call systems. Please check with individual villages for further details. Not only for emergencies, this system provides residents with immediate connectivity to skilled operators, who can talk through a problem or take action to send assistance. There may be a cost associated with establishing and running this system. The Village Manager can provide more information. What happens if I have an issue or complaint? As a resident, you can speak to the Village Manager or call the Lendlease Residents Service Hotline. This is a dedicated service line, especially for residents to call if they have any concerns. In most villages there is also a Residents Committee which operates on behalf of the residents. There are also dispute resolution and complaint processes through the relevant state regulatory authority. Can I be forced to leave the village? While it is possible under the Retirement Villages Act, it is not a decision made lightly. Sometimes circumstances change and it is no longer the best option for someone to be living in a village, especially because the ability to live independently is a fundamental requirement. Any situation like this would involve the resident, their family and their doctor, if appropriate. What is the Retirement Villages Act about? It’s important to know your rights when living in a retirement village. The Retirement Villages Act is the state-based legislation created to protect your rights. It informs all owners and operators of their obligations to residents and requires them to conduct their business within a strict framework. If you would like a copy of the Retirement Villages Act, please contact the appropriate legislative body in your state or call Lendlease on 1800 550 550 and we can help you find it. References (1) “Social relationships and health.” JS House, KR Landis, D Umberson. Department of Epidemiology, University of Michigan, 1988. (2) “Social Relationships and Health.” A Flashpoint for Health Policy. Debra Umberson and Jennifer Karas Montez, 2010.